Terms and Conditions: Money-Back Guarantee for Social Housing Application Assistance

 

1. Guarantee Overview:

         This Money-Back Guarantee applies exclusively to the Social Housing Application Assistance services offered by UK Life Advice.

UK Life Advice is committed to providing expert guidance and assistance in navigating the application process for social housing with the council.

 

2. Refund Conditions:

         If UK Life Advice is unable to secure Main Duty or Temporary Accommodation on behalf of the customer for social housing, a complete refund will be issued. The refund is applicable in cases where we cannot provide the agreed-upon support and guidance in submitting the client's application to the relevant council authorities.

 

4. Verification Process:

         UK Life Advice reserves the right to conduct a verification process to confirm the client's eligibility for a refund based on the specified conditions.

The verification process may include a review of the service records and communications between the client and UK Life Advice.

 

5. Refund Processing:

         Upon successful verification and determination that the conditions for a refund are met, UK Life Advice will process the refund within 5 to 10 working days.

The refund will be issued to the original payment method used for the Social Housing Application Assistance service.

 

6. Exclusions:

         This Money-Back Guarantee is specific to the inability to provide the agreed-upon support in the application process for social housing.

Refunds will not be issued for reasons other than the failure to is unable to secure Main Duty or Temporary Accommodation related to assisting in the application process.

 

7. Client Responsibilities:

         Clients must attend all scheduled sessions and actively participate in meetings as required for the effective delivery of UK Life Advice's services.

Clients must provide accurate and complete information necessary for UK Life Advice to perform its services effectively. Any misrepresentation or withholding of essential information by the client may void eligibility for a refund.

 

 

8. Modification of Terms:

         UK Life Advice reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes through the official UK Life Advice website.

 

9. Contact Information:

         For questions or concerns regarding the Money-Back Guarantee, clients can contact UK Life Advice at www.uklifeadvice.com.

By engaging in our Social Housing Application Assistance services, you acknowledge that you have read, understood, and agree to the terms outlined in this Money-Back Guarantee.

 

Please adjust the details as needed to align with your specific business practices and policies.